Refund policy

At How Foodzz, customer satisfaction and food quality are important to us. We want every order to reach you in suitable condition.

Returns of Frozen Food Products

Because our samosas are perishable frozen food products, returns may not be possible once an order has been delivered, particularly where safe storage and handling cannot be verified.

However, this does not affect your rights regarding damaged, incorrect, defective, or otherwise unsatisfactory products under applicable law.

Damaged or Incorrect Products

If you receive an incorrect, damaged, or defective product, please contact our customer support team promptly.

Please provide:

  • Your order number

  • Your name and contact details

  • A description of the issue

  • Clear photographs of the product and packaging, if available

Refunds and Replacements

Once we review your concern, we will advise whether a refund, replacement, or another suitable resolution is appropriate.

Approved refunds will normally be processed through the original payment method where possible, or through another mutually agreed method.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Cancellation requests are subject to the order's preparation and dispatch status.

Change of Mind

Due to food safety and hygiene considerations, we generally cannot accept change-of-mind returns for delivered frozen food products.

Refund Processing

Refund processing times depend on the selected payment method and payment provider.

Our team will provide relevant details when a refund is approved.

Customer Support

If you have a concern about your order, please contact:

Email: [Your Business Email]

Phone/WhatsApp: [Your Contact Number]

How Foodzz — Quality and customer satisfaction matter to us.